Privacy Policy

Your privacy is critically important to us.

It is LOADMANNA.PH’s policy to respect your privacy regarding any information we may collect while operating our website and mobile application (the “Services”). This Privacy Policy applies to LOADMANNA.PH (hereinafter, “us,” “we,” or “LOADMANNA.PH”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Services. We have adopted this Privacy Policy to explain what information may be collected on our website and app, how we use this information, and under what circumstances we may disclose it to third parties. This Privacy Policy applies only to information we collect through the Services and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and Conditions posted on our website and app, set forth the general rules and policies governing your use of our Services. Depending on your activities when using our Services, you may be required to agree to additional terms and conditions.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when registering an account, using our Services, or contacting us for support. This may include:

Contact Information: Name, email address, phone number.
Account Credentials: Username and password.
Financial Information: Payment details when you make purchases through the app.
Device Information: Device type, operating system, unique device identifiers.

1.2 Non-Personal Information

We collect non-personal identification information whenever you interact with our Services. Non-personal identification information may include:

Browser name and version.
Device technical information.
Usage data and analytics.
Cookies and similar tracking technologies.

2. How We Use Collected Information

LOADMANNA.PH may collect and use your personal information for the following purposes:

To Provide and Maintain Our Services: Including processing transactions, managing user accounts, and providing customer support.
To Improve Our Services: Analyze usage to enhance user experience.
To Communicate With You: Send updates, notifications, and promotional materials.
To Comply With Legal Obligations: Meet regulatory requirements and respond to lawful requests.

3. Consent Mechanism

By using our Services, you consent to the collection, processing, and sharing of your personal data as outlined in this policy. You may withdraw consent at any time by contacting us at dpo@loadmanna.ph, subject to legal or contractual restrictions.

4. Data Subject Rights

As a data subject, you have the following rights under the Data Privacy Act:

Right to Access: Request access to the personal information we hold about you.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to legal obligations.
Right to Data Portability: Obtain a copy of your data in a structured, machine-readable format.
Right to Object: You may object to the processing of your data, especially for direct marketing, profiling, or automated decision-making processes.

To exercise these rights, please contact us at dpo@loadmanna.ph.

5. Security of Your Information

The security of your personal information is important to us. We implement the following security measures to protect your data:

Encryption: Data is encrypted both in transit and at rest.
Access Control: Only authorized personnel have access to your data, protected by role-based access controls.
Regular Security Audits: We conduct periodic security audits to ensure the safety of your data.
Data Minimization: We only collect and retain data necessary for providing our services.

Although we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. After this period, your data will be securely deleted or anonymized.

7. Breach Notification

In the event of a data breach that affects your personal data, we will notify you and the National Privacy Commission (NPC) within 72 hours from when we become aware of the breach. The notification will include details on the nature of the breach, the compromised data, and measures being taken to mitigate any further risks.

8. Sharing of Personal Information

LOADMANNA.PH discloses personal information only to:

Service Providers: Third-party companies and individuals to facilitate our Services, provide the Services on our behalf, or assist us in analyzing how our Services are used.
Legal Requirements: Comply with legal obligations, respond to lawful requests, or protect the rights and safety of LOADMANNA.PH, our users, or the public.

We ensure that these parties are obligated to protect your information and are not authorized to use it for any other purpose.

9. Cross-Border Data Transfers

If your personal data is transferred outside the Philippines, we will ensure that the data is afforded the same level of protection required under Philippine law. Any cross-border transfers of your data will comply with the Data Privacy Act’s provisions, including data protection mechanisms in place at the destination country.

10. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information.

Cookies: Small data files stored on your device.
Purpose: To enhance user experience, remember preferences, and analyze usage.
Control: You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some parts of our Services may not function properly without cookies.

11. Advertisements

Ads appearing on our Services may be delivered by advertising partners who may set cookies. These cookies allow the ad server to recognize your device each time they send you an online advertisement to compile information about you or others who use your device. This information allows ad networks to deliver targeted advertisements that they believe will be of most interest to you.

This Privacy Policy covers the use of cookies by LOADMANNA.PH and does not cover the use of cookies by any advertisers.

12. Links to External Sites

Our Services may contain links to external sites not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and Terms and Conditions of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

13. Children’s Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

14. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Services, you consent to such transfers.

15. Changes to This Privacy Policy

LOADMANNA.PH may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

Last Updated: June 30 2024

16. Right to Object and File a Complaint

As a data subject, you have the right to object to the processing of your personal data in certain situations, including profiling for direct marketing purposes. If you believe that your data privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) in the Philippines.

NPC Website: https://privacy.gov.ph
Contact Information: complaints@privacy.gov.ph

17. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us:

Email: dpo@loadmanna.ph
Address: Loadmanna Inc., Blk 6, Lot 10, Makabud St., Amparo Subd., Brgy. 179, 1425 Caloocan, Philippines