tr

Return and Refund Policy

We are committed to providing a smooth shopping experience on shop.loadmanna.ph. This Return and Refund Policy is designed to align with Philippine e-commerce standards and Department of Trade and Industry (DTI) guidelines.

1. Eligibility for Returns and Refunds

  • Return Period: Returns may be requested within 7 days of receiving the item if there is a factory defect, incorrect item, or significant deviation from the product description.
  • Condition: Items must be returned in original condition, including all packaging, tags, manuals, and accessories.
  • Proof of Purchase: Retain your official receipt or order confirmation to initiate a return.

2. Items Not Eligible for Returns

Certain items are non-returnable:

  • Perishable goods
  • Custom-made or personalized items
  • Digital products or downloaded software
  • Clearance or sale items

3. Return and Exchange Process

  1. Initiate Request: Contact Loadmanna Support at storesupport@loadmanna.ph within the 7-day period with your order details.
  2. Verification and Return Approval: After verifying your request, we will provide return instructions.
  3. Shipping Costs: For incorrect, defective, or damaged items, Loadmanna covers return shipping. For other returns, return shipping fees may apply.

4. Refunds

  • Processing Time: Upon receiving and inspecting the returned item, we will notify you of the approval status within 3–5 business days.
  • Payment Method: Approved refunds will be processed to your original payment method. Processing may take up to 15 business days, depending on your provider.
  • Partial Refunds: Returns with signs of wear or incomplete packaging may be eligible for partial refunds on a case-by-case basis.

5. Exchanges

  • Defective or incorrect items qualify for exchanges if reported within 7 days.
  • Exchanges depend on availability. If out of stock, a similar item or a full refund will be offered.

6. Late or Missing Refunds

If your refund hasn’t appeared, please:

  • Contact your bank or payment provider, as processing times vary.
  • Reach out to us at storesupport@loadmanna.ph for further assistance.

7. Customer Support

For questions or concerns about this policy, please contact:

Email: storesupport@loadmanna.ph
Chat: Facebook Customer Service
Address: Blk 6, Lot 10, Makabud St. Amparo Subd. Brgy. 179, 1425 Caloocan, Philippines


8. Policy Updates

This policy may be updated periodically to maintain compliance with local laws and best practices.